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EA: Level 10 alchemists, Level 1 Tech Support

posted on January 11th, 2008 by golden jew

So unfortunately, like many Rock Band players, our guitar broke about a month ago. No problem, we have Guitar Hero 3 backups, so we’ll send it off for repair. Additionally, rumor is that you get a free EA game, so sure, we’ll take free stuff. So my roommate packaged up the guitar in a box (opting to not pay for immediate gratification, which was an option), and sent it off. We waited a few weeks, nothing happened, although the repair status on the website changed, so we anticipated that some sort of witchcraft was occurring deep in the EA support labs.

And boy were we right, at least about the witchcraft. Yesterday, a small box shows up for my roommate. He wasn’t expecting any porn (or so he claimed), so he was mystified what it could be. Could it be anthrax? Explosives sent from a jilted ex girlfriend? Delicious candy sent from Santa? Nope, it was a foot pedal. Apparently EA’s version of customer support was to transmute our guitar into a foot pedal. My roommate is now trying to find a way to talk to EA and explain this to them, which is being hampered by the fact there’s no actual support phone number to call.

This should make for a good ongoing saga.

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3 Comments

  1. Christian said on January 11, 2008:

    I wonder- once the single instruments are released in a month or so, this whole “deal with EA for customer support” thing might go away. Guitar Broken? Go back to Best Buy, they give you a new single guitar boxed, EA deals with reinbursements.

    Naw, who am I kidding, no one in gaming is that smart.

  2. tyson said on January 11, 2008:

    Get an old priest and a young priest over to your place ASAP! If that foot pedal is cursed you’re screwed.

  3. Max said on January 13, 2008:

    Ha. Ha ha. Hahahahahahahahahaha :)
    Ok, sorry, but that really is very funny 😉 Isn’t it appalling how the bigger the company gets the more difficult it is to actually reach anyone there? It’s like they hire 10 stealth agents for every 1 actual employee, said stealth agents’ job being to make sure that there is no way the employee could be reached by anyone from the outside world.

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